Welcome! Custom orders are closed til further notice. Check the FAQ page for some common questions answered!
Welcome! Custom orders are closed til further notice. Check the FAQ page for some common questions answered!
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Sterling Trading Co FAQ

Here are some answers to commonly asked questions-

 

I have a question about an order, how do I contact you?

Email! please only send questions about orders to my email. I will not reply to DM messages on Instagram  in regard to online web orders.

How do customs work?

When customs are open I take them through my email. Once a design and price have been agreed upon I take payment in full through PayPal, or Venmo. 

How long will it take to get my custom order? 

It depends on the product and my work load. A time line will be talked about when the order is placed.

I expected my order sooner, and it isn't here yet. 

So sorry about that, sometimes lead times vary! It may say that a keychain takes three weeks to ship, and it ends up being longer than that due to a high volume of orders. With Covid my ship times have varied because I rely heavily on ordering hardware, leather, paint and dye online. I am the only one making these goods, and I try my hardest to get them out in a reasonable time.

When will I get tracking?

An email will send as soon as your package has shipped. A tracking number will be included in that email. 

Why do some products take longer than others?

Lead times depend heavily on the volume of orders I get and the work that goes into them. Some items I am able to make quickly and get them shipped sooner, and some items require more work, or require that I buy hardware for that item. Please remember that I am a one women show, making and creating all of these products and I work as much as I can to get items out quickly.