Sterling Trading Co FAQ

Here are some answers to commonly asked questions-

 

I have a question about an order, how do I contact you?

Email! please only send questions about orders to my email. I will not reply to DM messages on Instagram  in regard to online web orders.

How do customs work?

When customs are open I take them through my email. Once a design and price have been agreed upon I take payment in full through PayPal, or Venmo. 

How long will it take to get my custom order? 

It depends on the product and my work load. A time line will be talked about when the order is placed.

I expected my order sooner, and it isn't here yet. 

So sorry about that, sometimes lead times vary! It may say that a keychain takes three weeks to ship, and it ends up being longer than that due to a high volume of orders. With Covid my ship times have varied because I rely heavily on ordering hardware, leather, paint and dye online. I am the only one making these goods, and I try my hardest to get them out in a reasonable time.

When will I get tracking?

An email will send as soon as your package has shipped. A tracking number will be included in that email. 

Why do some products take longer than others?

Lead times depend heavily on the volume of orders I get and the work that goes into them. Some items I am able to make quickly and get them shipped sooner, and some items require more work, or require that I buy hardware for that item. Please remember that I am a one women show, making and creating all of these products and I work as much as I can to get items out quickly.